The Digital Supply Chain Challenge

TABLE OF CONTENTS

FOREWORD

xi

ACKNOWLEDGMENTS

xiii

ABOUT THE AUTHORS

xv

INTRODUCTION

1

CHAPTER 1 SEPARATING HYPE FROM REALITY

7

Chapter overview

8

1 The evolving views of the supply chain community

11 14 18 21 26 40

2 The real Industry 4.0 challenge 3 Demand for AI in demand planning

4 The emerging e-commerce inflection point

5 RFID: Yesterday’s blockchain

References

CHAPTER 2 PROOF BEYOND THE PROMISE

47

Chapter overview

47 50 56 59 62 65 73

1 Predictive maintenance: Industry 4.0’s killer app 2 Dream small: AI’s best path in supply chain

3 Have it your way: The upside of personalization of consumer goods 4 Digitalization: A fresh idea for the fruit and vegetable supply chain 5 Case study | Tesco and Ocado: Competing online models

References

CHAPTER 3  SUCCESSFUL EXECUTION OF THE BASICS

77

Chapter overview

77 80 84 88 92 96

1 Getting ABC classifications right 2 Omnichannel launching pad

3 Service measures in an integrated supply chain

4 The hidden cost of cost to serve

5 Is fulfillment still an FMCG core competency? 6 Who’s in charge? The role of S&OP governance 7 Supply chain digitalization: IT management challenges

100 113

ix