The Digital Supply Chain Challenge

Chapter 1 – Separating Hype from Reality

Figure 1.1: The voice of the supply chain community: IMD survey

Q1: Please indicate the relative importance between now and 2023 for your organization / your company

Importance 2019

Importance 2016

How well addressed 2019

How well addressed 2016

Q2: Please rate how well you think these items are currently being addressed in your organization / your company

Not important Not well addressed 1

Very important Well addressed 7

Supply chain strategy / Integration with business strategy Applying sales & operations planning (S&OP) throughout the entire supply chain Supply chain segmentation – agility vs. efficiency

Supply chain performance management and KPIs

Supplier management Digitalization of cooperation with channel partners and/or suppliers Maintaining the talent pool in the supply chain organization

“Big data,” using real-time contextual data to increase demand planning and forecast accuracy Customer-facing supply chain Automation and robotics

Supply chain compliance

Sustainability in the supply chain

Supply chain governance

Globalization of supply chain footprint Impact of internet of things (IoT) on supply chain management Omnichannel and corresponding omnichain Artificial intelligence (AI), machine learning 3D printing / Additive manufacturing and other technologies to manufacture goods Last-mile delivery solutions and micro-fulfillment

Blockchain

Digitalization is slowly gaining bandwidth The first SCD topic mentioned is digitalization of cooperation with channel partners and/or suppliers . It has not increased in importance between surveys, but the perception of how well it is addressed has increased. It can perhaps be considered as a complement to customer-facing supply chain , just two ranks down. Both topics show the same evolution of profile. Customer collaboration – in the form of product data sharing, automation of orders and query management among others – is ripe for efficiency gains. This is truer than ever with the continued growth of omnichannel sales, which multiply the sources of orders and expose gaps in the information flow.

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