Smart City Index 2021

they perceived as the most urgent for their city. This is the total bar. The higher the percentage of responses per area, the greater the priority for the city. The left hand section of each bar shows the Alignment - the proportion of those respondents who also answered the corresponding survey questions low. A strong Alignment implies that these areas also demand priority attention.

SMART CITY RANKING 28

BACKGROUND INFORMATION

health services road congestion air pollution green spaces public transport school education recycling basic amenities citizen engagement security social mobility corruption

34.8%

27.9%

25.7%

City

24.5% 24.5% 24.3%

Population 1,480,000

Attitudes

23.1%

21.8% 21.1% 20.7%

Attitudes: Shows and compares the responses to three key privacy aspects (willingness to concede personal data, comfort vis-à-vis face recognition, and whether online information has increased trust in authorities) and the percentage of day-to- day transactions that are non-cash. The city is represented by the blue bar, while the group average is shown by the light red bar. ▲ 42 in 2020 2016 2017 2018 0.863 0.864 0.866 BACKGROUND INFORMATION City Population (UN World Urbanization Prospects) Abu Dhabi SMART CITY RANKING 28 1,480,000 (UN World Urbanization Prospects) Out of 118

% of respondents who chose the Priority Area

PRIORITY AREAS

16.5%

0%

20%

40%

60%

80%

100%

11.8%

20% affordable housing fulfilling employment unemployment health services r ad congestion air pollution green spaces public transport school education recycling basic amenities citizen engagement security social mobility corruption

74.3%

From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. This is the total bar. The higher the percentage of responses per area, the greater the priority for the city.

49.2%

46.5%

34.8%

% of respondents who agree or strongly agree with the statement

27.9%

ATTITUDES

25.7%

0%

40%

60%

80%

100%

Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap

24.5% 24.5% 24.3%

You are willing to concede personal data in order to improve traffic congestion You are comfortable with face recognition technologies to lower crime You feel the availability of online information has increased your trust in authorities The proportion of your day-to-day payment transactions that are non-cash (% of transactions) The left hand section of each bar shows the Alignment - the proportion of those respondents who also answered the corresponding survey questions low. A strong Alignment implies that these areas also demand priority attention.

75.3%

0.890 2019

1 yr change

Country HDI Life expectancy at Birth Expected years of schooling Mean years of schooling GNI per capita (PPP $)

89.1% 89.8%

23.1%

21.8% 21.1% 20.7%

+0.024

BB SMART CITY RATING

10.8 13.6 77.5

10.9 13.6 77.6

11.0 13.6 77.8

14.3 12.1 78.0

+0.7 +1.1 +0.2 +550

Out of 118

70.0%

16.5%

11.8%

▲ 42 in 2020

67,410

67,136

66,912

67,462

LEGEND:

GROUP MEAN

CITY

% of respondents who agree or strongly agree with the statement

ATTITUDES

0%

20%

40%

60%

80%

100%

Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap

TECHNOLOGIES You are willing to concede personal data in order to improve traffic congestion You are comfortable with face recognition technologies to lower crime You feel the availability of online information has increased your trust in authorities The proportion of your day-to-day payment transactions that are non-cash (% of transactions) 0 20

75.3%

LEGEND:

MIN

CITY MEAN

GROUP MAX

2016 0.863

2017 0.864

2018 0.866

0.890 2019

1 yr change

STRUCTURES Country HDI Life expectancy at Birth Expected years of schooling Mean years of schooling GNI per capita (PPP $) 0

89.1% 89.8%

BB in 2020

+0.024

Structures and Technologies Ke y su r v e y da t a co l l e c t ed on Structures (lef t side) and Technologies (right side), under five key areas: health and safety, mobility, activities, opportunities, and governance. Each indicator presents the Score for the cit y and a compar ison with its Group (1-4). Showing the Group’s Minimum, Mean, and Maximum Scores (light red bar) alongside with the city (blue circle) allows a clear comparison of the city’s performance in this indicator. The Methodology section provides the exact calculation of the Score. This table can be read in two ways: down to examine all Structures or Technologies indicators, or across to examine a key area in both Structures and Technologies. Health & Safety Basic sanitation meets the needs of the poorest areas Recycling services are satisfactory Public safety is not a problem Air pollution is not a problem Medical services provision is satisfactory Mobility Traffic congestion is not a problem Public transport is satisfactory Activities Green spaces are satisfactory Opportunities (Work & School) Employment finding services are readily available Most children have access to a good school Businesses are creating new jobs Minorities feel welcome Governance Corruption of city officials is not an issue of concern Residents contribute to decision making of local government Residents provide feedback on local government projects 3 BB SMART CITY RATING BB in 2020 STRUCTURES FACTOR RATINGS BB BB TECHNOLOGIES GROUP 3 All ratings range from AAA to D

Score 77.5

Score

10.9 13.6 77.6

100 77.8 13.6 11.0

14.3 12.1 78.0

+0.7 +0.2

20

40

60

80

40

60

80

100

Health & Safety

70.0%

10.8 13.6

85.9 84.4 74.5 60.8 88.1 51.0

74.5 74.6 71.7 85.7 58.4 85.3 69.9 63.9 65.7 82.4 78.5

Online reporting of city maintenance problems provides a speedy solution A website or App allows residents to easily give away unwanted items +1.1 +550 GROUP MEAN CITY LEGEND:

67,410

67,136

66,912

67,462

FACTOR RATINGS

Free public wifi has improved access to city services CCTV cameras has made residents feel safer

A website or App allows residents to effectively monitor air pollution Arranging medical appointments online has improved access MIN GROUP MAX CITY MEAN LEGEND:

Finding housing with rent equal to 30% or less of a monthly salary is not a problem

BB

STRUCTURES

TECHNOLOGIES

Score

Score

Mobility 60

0

20

40

80

100

0

20

40

60

80

100

Health & Safety

Health & Safety

81.9 66.4

Car-sharing Apps have reduced congestion 85.9

74.5 74.6 71.7 85.7 58.4 85.3 69.9 63.9 65.7 82.4 78.5

Basic sanitation meets the needs of the poorest areas

Online reporting of city maintenance problems provides a speedy solution A website or App allows residents to easily give away unwanted items

STRUCTURES

Apps that direct you to an available parking space have reduced journey time Bicycle hiring has reduced congestion Online scheduling and ticket sales has made public transport easier to use The city provides information on traffic congestion through mobile phones CCTV cameras has made residents feel safer 84.4 74.5 60.8 88.1 Free public wifi has improved access to city services

Recycling services are satisfactory Public safety is not a problem

Air pollution is not a problem

BB

Medical services provision is satisfactory

A website or App allows residents to effectively monitor air pollution Arranging medical appointments online has improved access

51.0

Finding housing with rent equal to 30% or less of a monthly salary is not a problem

Activities

Mobility

Mobility

TECHNOLOGIES

80.8 84.3

87.5

Online purchasing of tickets to shows and museums has made it easier to attend Car-sharing Apps h v reduced congestion 66.4

Traffic congestion is not a problem Public transport is satisfactory

Cultural activities (shows, bars, and museums) are satisfactory

81.9

Apps that direct you to an available parking space have reduced journey time Bicycle hiring has reduced congestion Online scheduling and ticket sales has made public transport easier to use The city provides information on traffic congestion through mobile phones

Opportunities (Work & School)

66.6 77.9 70.1 67.5 80.1

76.3 76.7 75.1 83.4

Online access to job listings has made it easier to find work

GROUP

IT skills are taught well in schools

Activities

Activities

Lifelong learning opportunities are provided by local institutions

Online services provided by the city has made it easier to start a new business

80.8 84.3

87.5

Green spaces are satisfactory

Online purchasing of tickets to shows and museums has made it easier to attend

The current internet speed and reliability meet connectivity needs

Cultural activities (shows, bars, and museums) are satisfactory

Opportunities (Work & School)

Opportunities (Work & School)

66.6 77.9 70.1 67.5

76.3 76.7 75.1 83.4

Employment finding services are readily available Most children have access to a good school

Online access to job listings has made it easier to find work

Governance

IT skills are taught well in schools

82.3 69.7 60.5 69.8

68.2 65.6 71.3 82.8

Information on local government decisions are easily accessible

Online public access to city finances has reduced corruption

Lifelong learning opportunities are provided by local institutions

Online services provided by the city has made it easier to start a new business

Online voting has increased participation

Businesses are creating new jobs

The current internet speed and reliability meet connectivity needs

All ratings range from AAA to D

An online platform where residents can propose ideas has improved city life Processing Identification Documents online has reduced waiting times 80.1

Minorities feel welcome

Governance

Governance

82.3 69.7 60.5 69.8

68.2 65.6 71.3 82.8

Information on local government decisions are easily accessible Corruption of city officials is not an issue of concern Residents contribute to decision making of local government Residents provide feedback on local government projects

Online public access to city finances has reduced corruption

Online voting has increased participation

An online platform where residents can propose ideas has improved city life Processing Identification Documents online has reduced waiting times

12 Smar t C i t y I ndex 2021