IMD Smart City Index Report 2023

Milan

% of respondents who chose the Priority Area

PRIORITY AREAS

0%

20%

40%

60%

80%

100%

air pollution security affordable housing road congestion unemployment fulfilling employment public transport green spaces corruption recycling citizen engagement school education

72.0%

From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. This is the total bar. The higher the percentage of responses per area, the greater the priority for the city. The left-hand, dark blue section of each bar shows the Alignment, i.e. the proportion of those respondents who also answered the survey on the corresponding area by giving it low priority. A strong Alignment (i.e. consistency across both areas explained) means that these areas may benefit from close observation.

55.5%

52.8%

SMART CITY RANKING

BACKGROUND INFORMATION

48.1%

46.7%

34.6%

City

27.8%

26.2%

Population 9,981,554

HDI

82

23.7%

0.915

16.1% 15.2%

14.3% 13.6% 13.4%

(Eurostat)

health services social mobility basic amenities

Out of 141

10.9%

▼

% of respondents who agree or strongly agree with the statement

ATTITUDES

0%

20%

40%

60%

80%

100%

69 out of 118

Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap

You are willing to concede personal data in order to improve traffic congestion

59.9%

in 2021

0.883 83.4 2018

0.892 83.5 16.1 2019 10.4 42,776

2020

10.7 42,840 2021 0.895 82.9 16.2

1 yr change

Country HDI Life expectancy at birth Expected years of schooling Mean years of schooling GNI per capita (PPP $)

You are comfortable with face recognition technologies to lower crime

70.1%

0.889

+0.006 +0.4 +0.0 +0.0 +2,939

You feel the availability of online information has increased your trust in authorities

52.6%

10.7 16.2 82.4

SMART CITY RATING

The proportion of your day-to-day payment transactions that are non-cash (% of transactions)

64.0%

16.2 10.2

36,141

39,901

LEGEND:

GROUP MEAN

CITY

BB

LEGEND:

MIN

CITY MEAN

GROUP MAX

STRUCTURES

TECHNOLOGIES

CC in 2021

Score

Score

Health & Safety

Health & Safety

0

20

40

60

80

100

0

20

40

60

80

100

78.8 41.6 64.7 18.7 60.5 60.8

49.2 53.1 59.9 56.6 44.6 71.7 46.1 51.4 42.6 54.0 70.3

Basic sanitation meets the needs of the poorest areas

Online reporting of city maintenance problems provides a speedy solution A website or App allows residents to easily give away unwanted items

Recycling services are satisfactory Public safety is not a problem Air pollution is not a problem Medical services provision is satisfactory

TECHNOLOGIES BB FACTOR RATINGS BB STRUCTURES

Free public wifi has improved access to city services

CCTV cameras has made residents feel safer

A website or App allows residents to effectively monitor air pollution Arranging medical appointments online has improved access

Finding housing with rent equal to 30% or less of a monthly salary is not a problem

Mobility

Mobility

54.9 20.9

Traffic congestion is not a problem Public transport is satisfactory

Car-sharing Apps have reduced congestion

Apps that direct you to an available parking space have reduced journey time Bicycle hiring has reduced congestion Online scheduling and ticket sales has made public transport easier to use The city provides information on traffic congestion through mobile phones

Activities

Activities

81.0 56.1

81.5

Green spaces are satisfactory

Online purchasing of tickets to shows and museums has made it easier to attend

Cultural activities (shows, bars, and museums) are satisfactory

Opportunities (Work & School) Employment finding services are readily available

Opportunities (Work & School)

63.7 45.2 47.7 58.2

62.1 55.1 45.6 43.4 43.1

Online access to job listings has made it easier to find work

GROUP

Most children have access to a good school

IT skills are taught well in schools

Lifelong learning opportunities are provided by local institutions

Online services provided by the city has made it easier to start a new business

2

Businesses are creating new jobs

The current internet speed and reliability meet connectivity needs

Minorities feel welcome

Governance

Governance

42.0 32.7 54.8 35.8

66.8 47.4 38.2 38.8

Information on local government decisions are easily accessible

Online public access to city finances has reduced corruption

Corruption of city officials is not an issue of concern

Online voting has increased participation

All ratings range from AAA to D

Residents contribute to decision making of local government Residents provide feedback on local government projects

An online platform where residents can propose ideas has improved city life Processing Identification Documents online has reduced waiting times

122 Smar t Ci ty Index 2021