IMD-OWPLIVE22-PostEvent-Report

→Leadership

ACTION POINTS

1

Label the emotion (know what emotion it is).

2 3

Learn from the emotion (describe what caused it and know what happens if you do not address it).

Leverage your emotional understanding by effectively addressing and working with the emotions observed.

RECOMMENDED READING

ATLAS OF THE HEART: MAPPING MEANINGFUL CONNECTION AND THE LANGUAGE OF HUMAN EXPERIENCE By Brené Brown (Vermilion, 30 November, 2021) EMOTIONAL INTELLIGENCE 2.0 By Travis Bradberry (TalentSmart, 2 July, 2009)

WHAT IS YOUR SOLUTION? Emotionally smart leaders listen to emotions and include them in their thought process. They understand the cause of emotions and know how to manage them effectively for themselves and the people they lead.

DISCOVER YOUR EMOTIONAL INTELLIGENCE, IMPROVE YOUR PERSONAL AND PROFESSIONAL IMPACT By Philip Holder (Pearson Business, 7 June, 2021)

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