Empowering Africa's tomorrow, together

It has been successfully tested both on the web and as a smartphone app, along with a related value-adding function. The benefits to the bank are a reduced cost to serve, increased customer retention and satisfaction, and the optimization of staff performance and productivity. For customers, there is the benefit of reduced wait and service time, increased satisfaction, less irregular and haphazard queuing, and a more seamless customer journey and experience. 21